Ritz-Carlton Customer Care Home Agent
Job Description
Ritz-Carlton Reservations Customer Care - Home Agent CLASS STARTS JULY 17, 2017
Training 10am 6pm Monday Friday
Full time Positions
A variety of shift times offered:
Days, nights and weekends.
Paid training for 5 weeks.
Benefits:
Medical, Dental, Vision, Retirement Savings, FREE hotel stays for participating Marriott and Ritz-Carlton properties along with exceptional associate rates across the globe & much more!
Responsibilities
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Qualifications
Must live within 50 miles of center in Midvale, UTEstimated Salary: $20 to $28 per hour based on qualifications.
Ritz-Carlton Reservations Customer Care - Home Agent CLASS STARTS JULY 17, 2017
Training 10am 6pm Monday Friday
Full time Positions
A variety of shift times offered:
Days, nights and weekends.
Paid training for 5 weeks.
Benefits:
Medical, Dental, Vision, Retirement Savings, FREE hotel stays for participating Marriott and Ritz-Carlton properties along with exceptional associate rates across the globe & much more!
Responsibilities
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Qualifications
Must live within 50 miles of center in Midvale, UTEstimated Salary: $20 to $28 per hour based on qualifications.
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