ABM Industries
OverviewPosition Summary DetailsThe office support is responsible for assisting customers with their parking needs as well as providing useful information and services pertaining to parking around the city of Rockford and assisting as a team lead on an event day.
Essential FunctionsWork involves computer data entry, customer service support, administrative duties and evaluation of information.
Resolves parking concerns on phone by documenting the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting complaints and following up to ensure resolution.
Provide top notch customer service by greeting each customer and visitor with a smile and a warm welcome.
Maintains customer appeal records by updating account informationReceive intercom daily and help customers with their parking needsManually entering citation tickets in the system and help customers with appeal processEducate customers how the appeal process works and help them to mitigate challengesSchedule citation appeals and follows up with customers for further information if needed.
Assist customers in citation payment and schedule appeal request for hearing.
Report any customer issues to management for immediate attention.
Provide continuous feedback to management as needed.
Ability to multi-task, prioritize and manage time effectively.
Perform other duties as assigned.
Job duties may be modified at any time.
Work on events and report to the district manager any issue of concern to be addressed QualificationsHS diploma or GED is required.
Minimum of one (1) year customer service experience recommendedData entry experience is an added advantageMicrosoft applications experience neededExcellent verbal and written communication skills.
Must be able to work any shifts; including weekends and holidays as needed.
About the Company:
ABM Industries ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs.
ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients.
You'll look like the trained professional you are when you wear a ABM uniform.
For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company.
These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.
2 billion and nearly 100,000 employees, our 300
offices across the U.
S.
and various international locales enable us to provide custom facility solutions to sites of all sizes -- from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300
offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY) Company Size:
10,000 employees or moreIndustry:
Business Services - OtherFounded:
1909Website:
http:
//www.
abm.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential FunctionsWork involves computer data entry, customer service support, administrative duties and evaluation of information.
Resolves parking concerns on phone by documenting the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting complaints and following up to ensure resolution.
Provide top notch customer service by greeting each customer and visitor with a smile and a warm welcome.
Maintains customer appeal records by updating account informationReceive intercom daily and help customers with their parking needsManually entering citation tickets in the system and help customers with appeal processEducate customers how the appeal process works and help them to mitigate challengesSchedule citation appeals and follows up with customers for further information if needed.
Assist customers in citation payment and schedule appeal request for hearing.
Report any customer issues to management for immediate attention.
Provide continuous feedback to management as needed.
Ability to multi-task, prioritize and manage time effectively.
Perform other duties as assigned.
Job duties may be modified at any time.
Work on events and report to the district manager any issue of concern to be addressed QualificationsHS diploma or GED is required.
Minimum of one (1) year customer service experience recommendedData entry experience is an added advantageMicrosoft applications experience neededExcellent verbal and written communication skills.
Must be able to work any shifts; including weekends and holidays as needed.
About the Company:
ABM Industries ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs.
ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients.
You'll look like the trained professional you are when you wear a ABM uniform.
For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company.
These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.
2 billion and nearly 100,000 employees, our 300
offices across the U.
S.
and various international locales enable us to provide custom facility solutions to sites of all sizes -- from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300
offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY) Company Size:
10,000 employees or moreIndustry:
Business Services - OtherFounded:
1909Website:
http:
//www.
abm.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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