Social Service Receptionist (Part Time)
THE SALVATION ARMYNorth and Central Illinois Division RockfordPOSITION DESCRIPTION POSITION TITLE:
ReceptionistLOCATION/DEPT.
:
Rockford REPORTS TO:
Director of Social Services FLSA CATEGORY:
Non-ExemptSTATUS TYPE:
Regular Part-Time OUTCOMESAdministrative support will be provided to the Social Services Department in order to accomplish the mission of The Salvation Army in Winnebago County.
ESSENTIAL DUTIES AND RESPONSIBILITIESGreet clients or visitors coming to the office.
Assist with clerical and filing duties.
Answer the telephone, take messages, and forward to the appropriate person.
Assist with the receiving of mail and distribute to the appropriate mailbox.
Keep statistics and submit monthly reports to the Social Services Director.
Make appointments for clients.
Receive funds donated at the office and to issue a receipt to the donor.
Ensure that all funds received are secure.
Make telephone calls on behalf of the Social Service Director.
Make referrals to other social service agencies when requested.
Ensure the office area is locked and secure whenever leaving the area if no other staff are present.
Ensure the office and lobby area is kept neat and clean.
Process food pantry applicants who have previously sought assistance.
All other duties as assigned.
REPORTING RELATIONSHIPSThis position reports to the Director of Social Services.
In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTSThis individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.
EDUCATION/EXPERIENCEHigh school diploma or GED equivalent preferred.
Previous reception or office experience preferred.
Experience with a computer based work environment.
COMPETENCIESGood typing skills.
Computer proficiency with Windows operating system, Microsoft product proficiency and familiarity with Power Point and Excel.
Good communication and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
An excellent attention to detail, procedures, processes and policies.
Supportive of the mission of The Salvation Army.
An ability to work with confidential material.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
POSITION LIMITATIONSThis individual will only commit Army resources that have been allocated or approved.
This individual will keep the Director of Social Services informed on all critical issues relating to their area of responsibility.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
THE SALVATION ARMY MISSION STATEMENTThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Recommended Skills Attention To Detail Communication Filing Interpersonal Skills Microsoft Excel Microsoft Power Point Estimated Salary: $20 to $28 per hour based on qualifications.
ReceptionistLOCATION/DEPT.
:
Rockford REPORTS TO:
Director of Social Services FLSA CATEGORY:
Non-ExemptSTATUS TYPE:
Regular Part-Time OUTCOMESAdministrative support will be provided to the Social Services Department in order to accomplish the mission of The Salvation Army in Winnebago County.
ESSENTIAL DUTIES AND RESPONSIBILITIESGreet clients or visitors coming to the office.
Assist with clerical and filing duties.
Answer the telephone, take messages, and forward to the appropriate person.
Assist with the receiving of mail and distribute to the appropriate mailbox.
Keep statistics and submit monthly reports to the Social Services Director.
Make appointments for clients.
Receive funds donated at the office and to issue a receipt to the donor.
Ensure that all funds received are secure.
Make telephone calls on behalf of the Social Service Director.
Make referrals to other social service agencies when requested.
Ensure the office area is locked and secure whenever leaving the area if no other staff are present.
Ensure the office and lobby area is kept neat and clean.
Process food pantry applicants who have previously sought assistance.
All other duties as assigned.
REPORTING RELATIONSHIPSThis position reports to the Director of Social Services.
In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTSThis individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.
EDUCATION/EXPERIENCEHigh school diploma or GED equivalent preferred.
Previous reception or office experience preferred.
Experience with a computer based work environment.
COMPETENCIESGood typing skills.
Computer proficiency with Windows operating system, Microsoft product proficiency and familiarity with Power Point and Excel.
Good communication and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
An excellent attention to detail, procedures, processes and policies.
Supportive of the mission of The Salvation Army.
An ability to work with confidential material.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
POSITION LIMITATIONSThis individual will only commit Army resources that have been allocated or approved.
This individual will keep the Director of Social Services informed on all critical issues relating to their area of responsibility.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
THE SALVATION ARMY MISSION STATEMENTThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Recommended Skills Attention To Detail Communication Filing Interpersonal Skills Microsoft Excel Microsoft Power Point Estimated Salary: $20 to $28 per hour based on qualifications.
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