Member Support Specialist
3.
2 Quick Apply Full-time 1 day ago Full Job Description We are seeking a Member Support Specialist.
Be part of the Best Local Credit Union and Best Mortgage Lender, four years in a row! In this role, you will handle member inquiries concerning their accounts by phone and in person.
These questions will come from the Members themselves, or other employees at the Credit Union.
You will assist members with inquiries concerning their membership, checking, and sub-share accounts as well as general questions concerning their loan and Visa accounts.
Will also take member requests for wire transfers, monitor Debit Card Fraud Alerts and assist members that have fraudulent activity occurring on their account and any other assistance they may need.
Requires prior experience in a credit union or bank as a Teller or banker.
Product and process knowledge in the banking industry is required.
EDUCATION:
High School Diploma or Equivalent
Experience:
1 to 3 years of related experience MembersAlliance Credit Union is proud to be part of the rich cultural history of the Rockford area and surrounding region.
Founded in 1938 by a small group of Sundstrand employees, MembersAlliance has grown to be the largest locally owned credit union, serving over 19,000 members in the counties of Winnebago, Boone and Ogle.
As a credit union we are a not-for-profit financial cooperative which means even though we're a lot like a bank, we're a little different, and we'd like to think a little better! We offer the same types of services, but unlike a bank who has investors looking to make a profit, our customers (or members, as we call them) are the owners.
The profits stay within the organization and go back to the members in the form of high quality, low cost services:
less fees, better interest rates, and customer friendly terms on accounts and loans, and so on.
We're an organization founded on the idea of making things better so we don't stop with just providing the smart bank-alternative for the financially savvy customerwe're proud of our region and our roots, and we're invested in making it the best it possibly can be! As an invested member of this community, we partner with a long list of local civic, community, and charitable organizations to help provide financial education and community growth through both time and charitable contributions.
Please visit our website at www.
membersalliance.
org to learn more about us.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Banking Customer Service:
1 year (Required) Banking:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Quick Apply Full-time 1 day ago Full Job Description We are seeking a Member Support Specialist.
Be part of the Best Local Credit Union and Best Mortgage Lender, four years in a row! In this role, you will handle member inquiries concerning their accounts by phone and in person.
These questions will come from the Members themselves, or other employees at the Credit Union.
You will assist members with inquiries concerning their membership, checking, and sub-share accounts as well as general questions concerning their loan and Visa accounts.
Will also take member requests for wire transfers, monitor Debit Card Fraud Alerts and assist members that have fraudulent activity occurring on their account and any other assistance they may need.
Requires prior experience in a credit union or bank as a Teller or banker.
Product and process knowledge in the banking industry is required.
EDUCATION:
High School Diploma or Equivalent
Experience:
1 to 3 years of related experience MembersAlliance Credit Union is proud to be part of the rich cultural history of the Rockford area and surrounding region.
Founded in 1938 by a small group of Sundstrand employees, MembersAlliance has grown to be the largest locally owned credit union, serving over 19,000 members in the counties of Winnebago, Boone and Ogle.
As a credit union we are a not-for-profit financial cooperative which means even though we're a lot like a bank, we're a little different, and we'd like to think a little better! We offer the same types of services, but unlike a bank who has investors looking to make a profit, our customers (or members, as we call them) are the owners.
The profits stay within the organization and go back to the members in the form of high quality, low cost services:
less fees, better interest rates, and customer friendly terms on accounts and loans, and so on.
We're an organization founded on the idea of making things better so we don't stop with just providing the smart bank-alternative for the financially savvy customerwe're proud of our region and our roots, and we're invested in making it the best it possibly can be! As an invested member of this community, we partner with a long list of local civic, community, and charitable organizations to help provide financial education and community growth through both time and charitable contributions.
Please visit our website at www.
membersalliance.
org to learn more about us.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Banking Customer Service:
1 year (Required) Banking:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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